Marketplace Listing Policy

Effective date: 1 April 2026
Last updated: April 2026

This Marketplace Listing Policy ("Policy") governs the listing and sale of Items on the Marketplace ("Marketplace"). The following defined terms apply throughout this Policy:

• "Platform" — the software, infrastructure, and services made available at joai.ai and associated subdomains
• "Operator" — the entity operating the Platform
• "Merchant of Record" — the Operator's role as the seller of record in every Marketplace transaction: the Operator collects payment from Buyers, issues receipts, bears primary consumer law liability, and handles tax remittance on all sales
• "Seller" — any individual or legal entity acting in a commercial or professional capacity that lists an Item on the Marketplace
• "Buyer" — any individual or legal entity that installs or purchases an Item from the Marketplace
• "Item" — any capability, prompt, workflow, instruction set, or other offering made available through the Marketplace
• "Listing" — an Item that has been submitted and made visible on the Marketplace
• "Payment Processor" — any third-party payment service provider used by the Operator to process transactions (e.g., Stripe)

Capitalised terms not defined here have the meaning given in the Terms of Service.

This Policy is addressed to Sellers acting in a commercial or professional capacity. It governs the relationship between the Operator and Sellers. Buyer rights are addressed in the relevant purchase flow and Terms of Service.

The Operator acts as Merchant of Record for all Marketplace transactions. Sellers receive a revenue share payout as described in section 5.

By checking "List on Marketplace" and submitting an Item for listing, the Seller confirms that they have read, understood, and agree to be bound by this Policy in its entirety. If you do not agree, you must not list Items on the Marketplace.

1. Eligibility

1.1 Age and capacity requirement

A Seller must be at least 18 years of age, or the age of legal majority in their jurisdiction if higher, and must be acting in a commercial or professional capacity (not as a consumer). By listing, the Seller represents and warrants that they meet these requirements. Listings created in violation of this requirement are void and may be removed without notice.

1.2 Account requirements

A Seller must:

• Hold a verified Platform account that is and remains in good standing
• Complete identity and business verification as required under section 2
• Not be subject to sanctions administered by the EU, the United States (OFAC), the United Nations, or any other applicable authority
• Not reside in or operate from a jurisdiction subject to comprehensive trade sanctions

1.3 Ongoing compliance

Eligibility is continuous. The Operator may revoke a Seller's listing access if they no longer meet the criteria above, subject to section 17.

2. Identity and Business Verification (KYC/KYB)

2.1 Scope

All Sellers who receive revenue from the Marketplace are subject to Know Your Customer (KYC) or Know Your Business (KYB) verification before payouts can be processed.

2.2 Required information

2.3 Verification holds

Payouts are suspended until verification is complete. Additional documentation may be requested at any time, including enhanced due diligence in higher-risk cases. Failure to provide requested documentation within 30 days may result in account suspension. Forfeiture of accrued balance is limited to cases where applicable law expressly permits it (e.g., confirmed fraudulent activity or AML-mandated asset freeze).

2.4 AML compliance

The Platform operates an anti-money laundering (AML) programme. Transactions that appear unusual or that trigger regulatory reporting obligations may be paused, reported to competent authorities, and/or result in account closure. The Operator will comply with all applicable AML/CFT laws, including the EU Anti-Money Laundering Directive (Directive (EU) 2015/849 as amended).

3. Permitted Content

Items listed on the Marketplace must:

• Accurately describe and consistently deliver the stated functionality
• Not contain malicious code, obfuscated logic, or hidden instructions that differ from the stated purpose
• Not engage in deceptive, manipulative, or misleading behaviour toward Buyers or other users
• Not infringe the intellectual property rights of any third party
• Not collect, transmit, or process personal data beyond what is necessary for the stated function, and only in compliance with applicable data protection law (including GDPR/DSGVO)
• Not facilitate illegal activities, harassment, hate speech, or harm to any person or group

4. Prohibited Items

The following categories are not permitted under any circumstances:

• Items designed to generate spam, phishing content, disinformation, or coordinated inauthentic behaviour
• Items that clone, scrape, or replicate another Seller's listed Item without clear, meaningful differentiation
• Items that circumvent or undermine the Platform's safety measures or content moderation systems
• Items containing sexual or adult content, unless the Operator has granted explicit written authorisation in advance
• Items that target minors or are likely to be used in contexts involving minors for inappropriate purposes
• Items that enable or facilitate unlawful surveillance, stalking, or harassment
• Items that violate applicable export control or sanctions law

5. Pricing and Revenue Share

5.1 Seller pricing

Sellers set a recommended price for their Item in USD. The Operator reserves the right to display prices in local currencies and adjust displayed amounts for applicable taxes, fees, or currency conversion. The Seller's revenue share is calculated on the net transaction amount received by the Operator after Payment Processor fees.

5.2 Revenue share

Because the Operator is the Merchant of Record and bears all transaction costs, tax obligations, and consumer liability, the Operator retains a platform fee on each transaction. The Seller receives the remainder as a revenue share payout. The current fee rate is displayed in the Seller's account dashboard. The fee rate may be adjusted with 30 days' prior written notice to active Sellers, applying only to transactions completed after the effective date of the change.

5.3 Currency and FX risk

All revenue share calculations are performed in USD. Where transactions are processed in other currencies, conversion is applied at the prevailing exchange rate at the time of the transaction. The Operator does not guarantee any specific exchange rate outcome. Sellers bear no FX risk after payout is issued in the agreed payout currency.

5.4 Free Items

Items listed as free generate no revenue and are not subject to platform fees. Sellers may not artificially list an Item as free and charge Buyers through an alternative mechanism outside the Marketplace.

5.5 Price stability

Price changes apply to new purchases only. Existing Buyers of one-time Items are not affected by subsequent price increases.

6. Payouts

6.1 Schedule and threshold

Payouts are processed on a rolling basis once a Seller's balance meets the minimum payout threshold shown in their account dashboard. Supported payout methods and processing times are listed in account settings.

6.2 Seller responsibility for payout details

Sellers are solely responsible for providing accurate and current payout details. The Platform is not liable for delays or failures caused by incorrect details, rejected transfers, or Payment Processor errors.

6.3 Holds and withholding

Payouts may be withheld or delayed if:

• Verification under section 2 is incomplete or pending
• Fraudulent activity is reasonably suspected and under active investigation
• Chargebacks or refund requests are under review and the amount is in dispute
• Required by law, court order, or regulatory direction

6.4 Account closure

Upon closure of a Seller account, any verified balance above the minimum payout threshold will be paid out within 60 days, subject to deduction of any outstanding fees, refunds, or chargebacks. Balances below the minimum payout threshold will be forfeited only where the cost of processing the transfer would be disproportionate to the amount or where required by applicable law; in all other cases the Operator will make reasonable efforts to pay out remaining balances.

6.5 Payment Processor dependency

Payouts are subject to the terms and availability of the Payment Processor. The Operator is not liable for delays or failures caused by Payment Processor outages, compliance holds, or policy changes outside the Operator's reasonable control. In such cases, the Operator will make reasonable efforts to notify affected Sellers and resolve the issue promptly.

7. Taxes

7.1 Operator handles transaction taxes

As Merchant of Record, the Operator is responsible for calculating, collecting, and remitting all applicable transaction taxes on Buyer purchases, including VAT and equivalent digital services taxes across all supported jurisdictions. Buyers receive tax-inclusive pricing where required by law.

7.2 Seller income taxes

Sellers are solely responsible for declaring and paying taxes on the revenue share payouts they receive, including income tax and corporate tax in their jurisdiction. The Operator does not act as the Seller's tax agent for this purpose.

7.3 Withholding

The Platform does not withhold taxes on Seller payouts unless required to do so by applicable law. If withholding is required, the Seller will be notified and provided with appropriate documentation.

8. Digital Content and Consumer Right of Withdrawal

8.1 Immediate delivery and waiver

All Items on the Marketplace are digital content delivered immediately upon purchase. Under EU Directive 2011/83/EU, as implemented in Austria by the Fern- und Auswärtsgeschäfte-Gesetz (FAGG, BGBl. I Nr. 33/2014), and equivalent national law in other EU member states, consumers ordinarily have a 14-day right of withdrawal from distance contracts. This right does not apply to the supply of digital content not supplied on a tangible medium where:

• the consumer has given explicit prior consent to performance beginning before the end of the withdrawal period, and
• the consumer has acknowledged that they thereby lose their right of withdrawal.

At the point of purchase, each Buyer is presented with a mandatory checkbox requiring explicit confirmation of both conditions before the purchase can be completed. The Operator records the timestamp and content of this consent for each transaction for audit and dispute-resolution purposes.

8.2 Non-functioning Items

The waiver in section 8.1 does not apply where an Item does not conform to what was agreed or does not function materially as described. In such cases, Buyers retain full statutory remedies under applicable consumer protection law — including rights under EU Directive 2019/770 on digital content and digital services — and the refund process in section 12 applies.

9. Private Items and Source Code

When an Item is listed as private, the underlying prompt, instructions, and content are not disclosed to Buyers. Buyers receive execution access only. Sellers acknowledge that:

• The Operator may access the source content for moderation, compliance, and dispute-resolution purposes
• The Seller remains solely responsible for ensuring the Item functions as described at all times while listed
• If a private Item becomes non-functional, Buyers are entitled to seek a refund under section 12

10. Intellectual Property

10.1 Ownership

Sellers retain all ownership rights in the Items they create. Nothing in this Policy transfers IP ownership to the Operator.

10.2 Licence to the Platform

By listing an Item, the Seller grants the Platform a non-exclusive, worldwide, royalty-free, sublicensable licence to host, display, distribute, and deliver the Item to Buyers through the Marketplace for the duration of the Listing. This licence terminates when the Listing is removed, except to the extent necessary to fulfil existing purchases.

10.3 Seller warranty

Sellers represent and warrant that:

• They own or have all necessary rights, licences, and permissions to list the Item
• The Item does not infringe any patent, copyright, trademark, trade secret, or other third-party right
• They have the right to grant the licence in section 10.2

10.4 IP complaints and takedowns

Valid intellectual property complaints will be processed in accordance with applicable law and the Platform's internal IP Policy. Upon receiving a credible complaint, an Item may be temporarily removed pending investigation. If the complaint is upheld, the Listing will be removed permanently. Counter-notices may be submitted to [email protected].

11. Content Moderation and Takedowns

11.1 Proactive moderation

Items may be reviewed at any time for compliance with this Policy and applicable law, including through automated and human review.

11.2 Takedown procedure

If an Item is found to be non-compliant:

1. The Listing will be removed or disabled
2. The Seller will be notified at their registered email address, stating the reason for removal

Non-material or technical violations may be resolved with an opportunity to remedy within 7 days before permanent removal.

11.3 Appeals

If a Listing is removed, the Seller may submit an appeal within 14 days of receiving the removal notice by emailing [email protected] with a written explanation and supporting evidence. A response will be provided within 10 business days. The outcome of the appeal is final, without prejudice to any statutory rights the Seller may have.

11.4 DSA compliance

The Platform complies with the EU Digital Services Act (DSA, Regulation (EU) 2022/2065) where applicable. Reporting mechanisms, transparency reports, and information about content moderation practices are available at joai.ai/trust.

12. Refunds and Disputes

12.1 No-refund policy for functioning Items

Because all Items are digital content delivered immediately upon purchase, and Buyers provide a withdrawal waiver at checkout under section 8.1, purchases are final and non-refundable for Items that function materially as described.

12.2 Refunds for non-functioning Items

Buyers may request a refund within 48 hours of purchase through our internal process if an Item does not function materially as described. As Merchant of Record, the Operator handles all refund requests directly with Buyers. Refund requests are submitted through the Marketplace interface or via [email protected]. The 48-hour window applies to the Operator's internal refund process only and does not affect statutory warranty rights, which under EU Directive 2019/770 run for 2 years from the date of purchase for digital content that does not conform to the contract.

12.3 Chargeback and clawback

Where a refund or chargeback is granted due to an Item failing to perform as described, or due to a Seller's breach of this Policy, the corresponding amount will be clawed back from future Seller payouts. Repeated chargebacks or refund requests attributable to a Seller may result in Listing suspension or account termination.

12.4 Statutory consumer rights

Buyers who are consumers under applicable law retain statutory rights that cannot be waived by contract, including rights under Austrian law (KSchG, ABGB §§ 922 ff.) and EU consumer protection law. The Operator, as Merchant of Record, is the primary point of contact for all consumer rights claims.

13. Platform Availability and Force Majeure

13.1 Availability

The Platform is provided on a commercially reasonable efforts basis. The Operator does not guarantee uninterrupted availability and is not liable to Sellers for temporary outages, maintenance windows, or performance degradation.

13.2 Effect on Listings and payouts

During any period of Platform unavailability, Listings may be temporarily inaccessible. Payout schedules may be delayed without liability to Sellers where the delay is caused by circumstances outside the Operator's reasonable control.

13.3 Force majeure

Neither party is liable for failure or delay in performing its obligations under this Policy where such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to: natural disasters, acts of government, war, civil unrest, cyber-attacks on third-party infrastructure, epidemics, or Payment Processor failures. The affected party must notify the other as soon as reasonably practicable and use reasonable efforts to resume performance. Force majeure does not excuse a party's obligation to pay amounts already due.

14. Non-Exclusivity

Listing an Item on the Marketplace does not grant the Operator any exclusive rights. Sellers are free to offer the same or similar Items on other platforms or through their own channels, unless a separate written exclusivity agreement has been entered into with the Operator. The Operator similarly makes no exclusivity commitment to Sellers — the same or competing Items from other Sellers may be listed on the Marketplace simultaneously.

15. Confidentiality of Private Item Content

Where a Seller lists an Item as private, the Operator will treat the underlying source content (prompts, instructions, logic) as confidential. The Operator will not:

• disclose the source content to any third party except as required by law, legal process, or to respond to a valid IP complaint under section 10.4
• use the source content to train machine learning models without the Seller's explicit written consent
• share the source content with other Sellers or competitors

Access by Operator personnel is limited to moderation, compliance, and dispute-resolution purposes as stated in section 9. This confidentiality obligation does not apply to content that is or becomes publicly available other than through a breach of this obligation by the Operator or its personnel or sub-contractors.

16. Prohibited Seller Conduct

In addition to the content restrictions in sections 3 and 4, Sellers must not:

• Attempt to contact Buyers outside the Platform for commercial purposes related to a Listing without the Buyer's explicit prior consent
• Purchase their own Items, or coordinate with others to do so, for the purpose of inflating sales counts, ratings, or reviews
• Submit false, misleading, or incentivised reviews of their own or other Sellers' Items
• Operate multiple accounts to circumvent suspensions, bans, or verification requirements
• Misrepresent affiliation with, endorsement by, or certification from the Platform or any third party
• Use automated means to interact with the Marketplace in ways that circumvent rate limits, access controls, or fair-use policies

Violations may result in immediate account suspension, permanent termination, forfeiture of accrued balance where legally permitted, and referral to relevant authorities where applicable.

17. Account Suspension and Termination

17.1 Suspension

The Operator may suspend a Seller account pending investigation of a suspected Policy violation, fraudulent activity, or legal obligation. In cases of clear and imminent fraud or a mandatory legal obligation, suspension may take effect without prior notice. In all other cases, the Seller will be notified of the suspension and its reason before or at the time suspension takes effect, unless an ongoing investigation makes prior notification impracticable.

During suspension:

• Active Listings will be hidden from the Marketplace
• New purchases will be disabled
• Payouts will be held pending resolution

17.2 Termination

The Operator may permanently terminate a Seller account for material or repeated Policy violations, confirmed fraudulent activity, or failure to complete verification within the required timeframe. Upon termination:

• All Listings will be permanently removed
• Accrued balances will be paid out within 60 days net of outstanding deductions, unless forfeiture is required under section 2.3 or applicable law
• Existing Buyers who have purchased Items retain access to those Items to the extent technically feasible; the licence granted under section 10.2 survives termination for that purpose

17.3 Voluntary closure

Sellers may close their account at any time via account settings. The consequences in section 17.2 apply to any remaining balance and Listings.

18. Data Handling

The Operator processes personal data of Sellers and Buyers in connection with the Marketplace as described in the Privacy Policy. By listing on the Marketplace, Sellers acknowledge that transaction data, usage analytics, and verification data will be processed in accordance with that policy. Sellers are independently responsible for ensuring that any personal data processed by their Items complies with applicable data protection law, including GDPR/DSGVO.

19. Seller Representations and Warranties

By listing an Item, the Seller represents and warrants that:

• All information provided in connection with the Listing is accurate, complete, and not misleading
• They have full authority to enter into this agreement (and, if acting on behalf of a company, are duly authorised to do so)
• They are acting in a commercial or professional capacity, not as a consumer
• The Item will function materially as described for as long as it is listed
• Use of the Marketplace does not violate any agreement the Seller has with a third party
• They will promptly notify the Platform if any of the above representations become inaccurate

20. Disclaimer of Warranty

While the Operator bears consumer-facing liability as Merchant of Record, Items are created and maintained solely by their respective Sellers. The Platform does not independently verify the accuracy, reliability, completeness, or suitability of any Item. To the extent permitted by applicable law, the Platform's liability to Buyers is limited to the remedies set out in section 12, without prejudice to mandatory consumer rights that cannot be excluded by contract.

21. Limitation of Liability

To the maximum extent permitted by applicable law:

1. The Platform's total aggregate liability to any Seller arising out of or related to this Policy or any Listing shall not exceed the total revenue share payouts made to that Seller in the 3 months preceding the claim.
2. The Platform is not liable to Sellers for any indirect, incidental, special, consequential, or punitive damages arising from the removal of a Listing, withholding of payouts, Payment Processor failures, loss of anticipated revenue, or Platform unavailability.
3. Nothing in this section limits or excludes liability for: fraud or fraudulent misrepresentation; death or personal injury caused by negligence; any liability that cannot be excluded under mandatory applicable law, including the KSchG and ABGB as applicable to consumers; or any other matter where applicable law prohibits such exclusion.

This section does not affect the Operator's obligations to Buyers as Merchant of Record, which are governed by applicable consumer protection law and section 12.

22. Indemnification

Sellers (acting in a commercial capacity) agree to indemnify, defend, and hold harmless the Platform, its affiliates, officers, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to:

• Their Item Listings or the content thereof
• Their breach of this Policy or the Terms of Service
• Their violation of any third-party right, including intellectual property rights
• Any claim by a Buyer arising from a defect or misrepresentation in the Seller's Item that results in liability for the Operator as Merchant of Record
• Their violation of any applicable law

23. Governing Law, Jurisdiction, and Dispute Resolution

23.1 Governing law

This Policy is governed by and construed in accordance with the laws of the Republic of Austria (including ABGB, UGB, KSchG, and ECG), without regard to conflict-of-law rules.

23.2 Jurisdiction

Any disputes arising out of or in connection with this Policy between the Operator and a Seller shall be subject to the exclusive jurisdiction of the competent courts of Vienna, Austria. Where mandatory law in the Seller's jurisdiction requires otherwise, the Seller may bring proceedings in their local courts.

Disputes between the Operator and a Buyer (as consumer) are subject to the jurisdiction rules of Regulation (EU) No 1215/2012 (Brussels Ibis), which gives consumers the right to sue in the courts of their domicile regardless of this clause.

23.3 Alternative dispute resolution

EU consumers may refer disputes to:

• The European Commission's Online Dispute Resolution Platform
• The Austrian Internet Ombudsman (Internet Ombudsmann, ombudsmann.at) for online commerce disputes
• The relevant national consumer ADR body in their country

The Operator is not obligated to participate in ADR proceedings but will engage in good faith where required by applicable law.

24. Severability

If any provision of this Policy is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it enforceable, consistent with the original intent of the parties.

25. Entire Agreement

This Policy, together with the Terms of Service and Privacy Policy, constitutes the entire agreement between the Seller and the Platform with respect to the subject matter herein and supersedes all prior or contemporaneous understandings, representations, or agreements. In the event of a conflict, this Policy prevails over the Terms of Service on Marketplace-specific matters; on all other matters the Terms of Service prevail.

The English version of this Policy is the authoritative version. Translations are provided for convenience only and have no legal effect.

26. Changes to This Policy

This Policy may be updated at any time. We distinguish between two types of changes:

• Material changes (e.g., fee rate increases, new Seller obligations, reduced Seller rights, changes to refund terms): Sellers will be notified by email and in-app notification at least 14 days before the change takes effect. Sellers must explicitly accept the updated Policy before continuing to list or manage Items after the effective date.
• Non-material changes (e.g., clarifications, formatting, typographical corrections, updated legal citations): The "Last updated" date will be updated. Continued listing after the effective date constitutes acceptance.

Questions or legal notices?
Email [email protected] or [email protected]